Privacy Policy

Welcome to jay9. This Privacy Policy explains how jay9 ("we", "us", or "our") collects, uses, discloses, and protects the personal information of users ("you" or "your") who access and use the jay9 platform, including our website at jay9.lat. By continuing to use our services, you acknowledge that you have read and understood this policy.

This policy applies to all players registered on jay9, including those accessing our platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh. We are committed to handling your data with integrity and in accordance with good-faith data governance principles.

Information We Collect

jay9 collects personal data that is necessary to provide you with a safe, fair, and personalised gaming experience. The categories of information we collect include, but are not limited to, the following:

• Identity information: full name, date of birth, national ID or passport number (for verification purposes).
• Contact details: email address, mobile phone number, and residential address within Bangladesh.
• Account credentials: username and encrypted password associated with your jay9 account.
• Financial data: deposit and withdrawal transaction records, preferred payment methods (including bKash, Nagad, Rocket, Upay), and account balance history in BDT.
• Technical data: IP address, browser type and version, device identifiers, operating system, and session logs collected automatically when you access jay9.
• Gameplay and behavioural data: game history, betting patterns, session duration, bonus usage, and responsible gaming preferences such as deposit limits or self-exclusion requests.

We collect this information directly from you when you register, make a deposit or withdrawal, contact our support team, or interact with features on the jay9 platform. Some technical data is collected automatically through cookies and server logs.

How We Use Your Information

The personal data we collect is used strictly for legitimate operational purposes related to the provision of our gaming services. We do not use your data for purposes incompatible with those stated below:

• Account creation and management: to verify your identity, set up your player account, and manage your profile on jay9.
• Payment processing: to facilitate deposits and withdrawals through supported local payment methods, including bKash, Nagad, and Rocket, ensuring all transactions are processed accurately in BDT.
• Customer support: to respond to your enquiries, resolve disputes, process bonus or reward claims, and provide technical assistance.
• Responsible gaming compliance: to monitor gaming behaviour, enforce deposit limits, process self-exclusion requests, and identify patterns that may indicate problem gambling.
• Security and fraud prevention: to detect and investigate suspicious activity, protect the integrity of the jay9 platform, and prevent unauthorised access to player accounts.
• Marketing and communications: to send you relevant promotions, bonuses, and platform updates via email or SMS, where you have opted in to receive such communications. You may opt out at any time.

Disclosure of Your Information

jay9 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data only under the following limited circumstances:

• Service providers and technology partners: trusted third-party vendors who assist in operating the jay9 platform, including payment processors, game providers (e.g. Pragmatic Play, Evolution Gaming), and IT infrastructure partners, all bound by strict confidentiality obligations.
• Legal and regulatory obligations: where required by applicable law, court order, or governmental authority, we may disclose your information to the relevant body to remain in compliance.
• Anti-fraud and KYC requirements: identity verification data may be shared with authorised identity-check services to fulfil our Know Your Customer obligations and combat financial fraud.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity as part of that transaction, subject to the same privacy protections.

In all cases where data is shared with third parties, jay9 ensures that appropriate contractual safeguards are in place to protect the confidentiality and security of your personal information.

Cookies and Tracking Technologies

jay9 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the platform. Cookies help us remember your preferences, maintain your login session, detect suspicious activity, and analyse how players navigate the site to improve your overall experience.

You may configure your browser settings to block or delete cookies. However, doing so may affect certain features of the jay9 platform, such as staying logged in or accessing personalised promotions. Essential cookies that are strictly necessary for platform operation cannot be disabled through browser settings alone.

Data Retention and Security

jay9 retains your personal data for as long as your account remains active or as required to provide you with our services. After account closure, we may retain certain records for a defined period in accordance with legal, audit, or anti-fraud obligations. When data is no longer needed, it is securely deleted or anonymised.

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption for all data in transit, secured database environments, access controls limited to authorised personnel, and regular security assessments. While we take every reasonable precaution, no system is entirely immune to risk, and we encourage players to use strong, unique passwords and to never share their account credentials with third parties.

Your Rights Over Your Data

As a jay9 user, you hold specific rights over the personal data we hold about you. We are committed to honoring these rights promptly and without undue delay. Your rights include:

• Right of access: you may request a copy of the personal data jay9 holds about you at any time.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: you may ask us to limit the processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to object to marketing: you may withdraw your consent to receive promotional communications from jay9 at any time by contacting our support team or using the unsubscribe link in marketing emails.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe. Please note that some requests may require identity verification before we can process them.

Third-Party Services and Links

The jay9 platform integrates with third-party game providers and payment services to deliver a complete gaming experience. These providers — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others — operate under their own privacy policies and data protection frameworks. jay9 is not responsible for the data practices of third-party providers, though we partner only with reputable, established vendors.

jay9 also uses analytics and security tools to monitor platform performance and protect users. Any such tools are selected to minimise personal data exposure. We do not share identifiable personal data with advertising networks or data brokers.

Children's Privacy and Age Restriction

jay9 is strictly an adult-only gaming platform. Our services are intended exclusively for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If you are under 21 years old, you are not permitted to register an account or use any services provided by jay9.

Changes to This Privacy Policy

jay9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered users via email or a prominent notice on the jay9 platform at least 7 days before the changes take effect.

The date at the top of this policy reflects the most recent revision. Continued use of the jay9 platform after changes become effective constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way jay9 handles your personal data, our support team is available to assist you. We are committed to resolving privacy-related concerns in a fair and timely manner.

You may reach us by email at [email protected]. Our support team operates in Bangladesh Standard Time (BST, UTC+6) and will respond to privacy-related queries as promptly as possible.